We recently surveyed our patients and here is what you told us:
THANK YOU for your confidence in us. CIM is always looking for ways to improve and make our services better. We will continue to strive to provide our patients with the best care possible.
- 99% of patients see their Preferred Provider at every visit
- Visit CIM 2-5 times a year
- Spend less than 2 minutes on the telephone making an appointment
- If necessary, get a referral in a timely manner
- Wait less than 20 minutes in the reception area- 50% of you wait less than 5 minutes
- Wait less than 20 minutes in the exam room- 40% wait less than 5 minutes
- During the most recent visit, you felt the provider spent adequate time with you, was attentive, friendly, and competent, did a through exam, communicated exam finding and treatment options, answered all your questions and included you in the treatment decision.
- 99% of patients would recommend CIM.
If you would like a copy of the complete survey results, please contact our office at 304-720-2345. We will be happy to provide them to you.
At Charleston Internal Medicine we work everyday towards helping our patients become healthier individuals. Diabetes is one of the most prevalent health conditions in our area. Having a Hemoglobin A1c test can tell you if your blood sugar is at an acceptable level. This simple test is available in our office and involves a simple ‘prick’ of the finger to obtain a drop of blood. The blood is then run through a machine that analyzes it and determines your Hemoglobin A1c level.
A Hemoglobin A1c level of 7% or lower is considered acceptable. A result of 9% or higher is one factor that can contribute to severe complications in diabetics. The results of a Hemoglobin A1c test is not the only factor to determine if a patient is diabetic but it is an easy way to make an initial assessment as to if additional testing needs to be done to confirm a diabetic diagnosis. While having a Hemoglobin A1c of less than 7% is not the ultimate goal. It is only one step in successfully managing diabetes.
At Charleston Internal Medicine, over 93% of our patients have a Hemoglobin A1c level of less than 9%. Through food portion management, weight management, exercise, and appropriate medications we are able to achieve this level of care.
Talk with a provider at your next visit about your Hemoglobin A1c level and if you might benefit from this test.
At Charleston Internal Medicine, we are
Helping Adults and Adolescents Meet Their HealthCare Needs.
At Charleston Internal Medicine (CIM), we’re always searching for better ways to serve our patients. As part of this ongoing effort to improve, CIM has been recognized as a National Committee for Quality Assurance (NCQA) certified Patient Centered Medical Home (PCMH).
To learn more about PCMH, click on this link, or click the PCMH tab above:
NCQA Patient Centered Medical Home Fact Sheet
Become an ACTIVE Participant in YOUR HEALTHCARE
(This article was taken from the NIH (National Institute of Health) website)
Many people go to the doctor ready to just listen and let the doctor take the lead. But the best patient-doctor relationships are partnerships. You and your
doctor can work together as a team that includes nurses, physician assistants, pharmacists and other health care providers to address your medical problems and keep you healthy.
Your first step is to find a main doctor (your primary doctor or primary care doctor) that you feel comfortable talking to. Your doctor needs to understand your health concerns and problems. He or she will help you make medical decisions that suit your values and daily habits, and will keep in touch with any other specialists you may need. So spend some time finding a doctor you can trust and with whom you can talk openly.
Try drawing up a basic plan to help you make the most of your appointments, whether you’re starting with a new doctor or continuing with the one you’ve seen for years. Make a list in advance of the things you want to discuss. Do you have a new symptom? Are you concerned about how a treatment is affecting your daily life? If you have more than a few items to discuss, put them in order with the most important ones first.
Good communication is key to good health care. Tell your doctor if you have vision or hearing problems so he or she can accommodate you. Ask for an interpreter if the doctor doesn’t speak your language.
Some doctors suggest you put all your prescription drugs, over-the-counter medicines, vitamins, and herbal remedies or supplements in a bag and bring them with you. You should at least bring a complete list of everything you take. A recent survey found that nearly two-thirds of older Americans use some form of complementary and alternative medicine—health practices outside the realm of conventional medicine, such as herbal supplements, meditation, homeopathy and acupuncture. Less than one-third of them, however, discuss these practices with their doctors. This news is a cause for concern because your doctor needs to have a full picture of everything you’re doing to manage your health.
During your visit, make sure to ask questions if anything is unclear to you. Bring up any problems or concerns you might have, whether or not the doctor asks about them. Ask about different treatment options. And don’t hesitate to tell the doctor if you have concerns about a particular treatment or change in your daily life.
You might also consider bringing a family member or close friend to your appointment with you. Let him or her know in advance what you want from your visit. Your companion can remind you what you planned to discuss with the doctor if you forget, or take notes for you and help you remember what the doctor said.
Take an active role in your own health care. Do everything you can to get the best care possible.
for Making your Doctor Visit a Success
active member of YOUR HEALTHCARE TEAM. Here are some tips:
1. Make a list in advance of the things you want to discuss at your appointment.
2. Bring all your medication bottles. Include any vitamins and supplements you are taking.
If you don’t understand something your doctor is saying, ask questions until you do understand.
4. Take notes, or get a friend or family member to take notes for you.
5. Ask your doctor to write down instructions for you.
6. Ask your doctor for printed material about your condition or suggestions for where you can get more information.
7. Don’t forget that other members of your health care team, such as nurses and pharmacists, can be good sources of information. Talk to them, too.